Effective Communication Skills

• Improve your communication skills.
• Enrich your relationships.
• Increase productivity by 20%.
• Reduce stress - no more job rage.
• Increase your job satisfaction.
• Interact effectively with co-workers.
• Have fun.

THE APPROACH

This seminar has been designed to deliver tools and simple techniques to dramatically improve your communication skills. Research suggests we normally listen at about 25% of our listening potential. Most of us think we are good listeners, but that overconfidence may be the reason for misunderstandings, frustration and stressful relationships. No employee is immune to the benefits of this interactive, informative and humorous seminar. Learn effective communication skills in business.

PART I Pre-Course Analysis

Through discussions with management and/or participants, Spectrum identifies the learning objectives prior to the seminar. It is important for the facilitator to appreciate participant's needs, challenges and expectations in order to tailor the seminar.

PART II Effective Communications Skills Seminar

This one-day program fosters the essential attitudes and skills necessary to explore the dynamics of effective communication.

Introduction: Communicating effectively demands our full attention and is vital to any successful relationship. To persuade, inform or exchange information, both parties – the sender and the receiver – must be actively involved.

Attitools: The competencies of today’s business arena go far beyond pure business skills. Professionals today require a complex array of skills – attitude is one of these competencies. Pillars of success include:

• Take Action
• Set Goals
• Stretch Comfort Zone
• Balance
• Esteem

Communication Skills:

• Explore the communication model
• Identify common communication barriers
• Embrace active and reflective listening
• Avoid the four pitfalls of poor listening
• Manage stress and learn the remedy ingredients
• Adjust to the four behavioural styles of internal and external customers
• Understand listener preferences

PART III Follow Up

Spectrum will follow up with management and/or participants to discuss feedback from session. Participant evaluation forms are available for review.

INVESTMENT OPTIONS:

This seminar is based on a day rate of $7,000. Recommended group size is 15 - 20 participants.

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